Effective date: May 2022
Complete Regulatory is a division of IPG Health Medical Communications Ltd, an IPG Health company, and is part of the Interpublic Group of Companies, Inc. (IPG). We understand concerns about privacy and work hard to comply with relevant data protection laws.
This website privacy notice is provided to explain:
- the types of personal information we collect about individuals on our website,
- how we may use and share that information,
- the choices available to you regarding our use of your personal information,
- the measures we take to safeguard your personal information,
- how long we retain your personal information, and
- how to contact us about our privacy practices and exercise your data privacy rights.
Click on one of the links below to jump to the listed section:
- INFORMATION WE OBTAIN
- HOW WE USE PERSONAL INFORMATION
- INFORMATION SHARING
- DATA TRANSFERS
- YOUR RIGHTS AND CHOICES
- OTHER ONLINE SERVICES AND THIRD-PARTY FEATURES
- RETENTION OF PERSONAL INFORMATION
- HOW WE PROTECT PERSONAL INFORMATION
- CHILDREN’S PERSONAL INFORMATION
- UPDATES TO THIS WEBSITE PRIVACY NOTICE
- E-RECRUITMENT THROUGH OUR WEBSITE
- HOW TO CONTACT US
INFORMATION WE OBTAIN
Information you provide
We may collect and store personal information that you provide to us through your use of our website, including the following types of information:
- Contact information – such as your name and e-mail address,
- Employment information – such as your company, job title, and location, and
- Other personal information you provide to us.
Automated collection of data
When you use our website, certain personal information may be obtained by automated means, such as browser cookies, web beacons, device identifiers, server logs, and other technologies.
The information we collect using cookies may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our website (such as the web pages you visit, links you click, videos you watch and features you use), the pages that led or referred you to our website, dates and times of access to our website, geolocation information, and other information about your use of our website.
Third-party web analytics services
We may obtain personal information about your online activities over time and across third-party websites, devices and other online services. In addition, our website may use third-party online analytics services, such as those of Google Analytics and Hubspot. The service providers that administer these analytics services use automated technologies to collect data (such as email addresses, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our website and to diagnose technical issues. To learn more about Google Analytics, please visit https://policies.google.com/technologies/partner-sites. You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl+en=GB.To learn more about Hubspot, please visit https://legal.hubspot.com/privacy-policy.
Online tracking and interest-based advertising
Occasionally, you may see advertisements for our agency on other websites or mobile apps – this would be when we participate in advertising networks. Advertising networks allow us to broadcast advertising to internet user groups that are selected based on demographic data, users’ inferred interests, location and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs and other similar technologies. The advertising networks use this information to show advertisements that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our advertising networks may collect includes data about users’ visits to websites and apps that participate in the relevant advertising networks, such as the pages or advertisements viewed and the actions taken on the websites or apps. This data collection takes place on third-party websites and apps that participate in the advertising networks.
To learn how to opt out of advertising network interest-based advertising in the European Union, please visit www.youronlinechoices.eu. In the US, please visit http://www.aboutads.info/choices and http://www.networkadvertising.org/choices/.
HOW WE USE PERSONAL INFORMATION
We may use the personal information we obtain through our website for legitimate business purposes, including to:
- personalize your experience on our website,
- provide our services to you,
- respond to your requests and inquiries,
- operate, evaluate and improve our business (including developing new services, enhancing and improving our services, analyzing our services, managing our communications, performing data analytics and market research, and performing accounting, auditing and other internal functions),
- protect against identity theft, and prevent fraud and other criminal or undesirable activity,
- market our services to you or your company, and
- comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this website privacy notice.
If your personal information is used in any other ways we will provide you with specific notice of this at the time of collection or ensure that we have your consent.
We may combine information we obtain about you – from our website or third parties – for the purposes described above.
As our website may provide access to material published by online publishers that are independent to us, you should also refer to the section Other online services and third-party features, which gives information on how your personal information may be acquired and used by these publishers.
We do not disclose personal information we obtain about you, except as described in this website privacy notice.
We may share your personal information with other agencies in our network (IPG), the list and location of such entities is here. IPG is the holding company of Complete Regulatory. We may also share your data with our affiliates and service providers who perform services on our behalf – such as hosting our website, relationship management or data analytics. This is only done for the purposes described in this website privacy notice. We do not authorize our service providers to use or disclose the information that we collect except as necessary to perform services on our behalf or comply with legal requirements. But as stated above, as our website may provide access to material published by online publishers that are independent to us, you should also refer to the section Other Online Services and Third-Party Features, which gives information on how your personal information may be acquired and used by these publishers.
We also may disclose information about you:
- if we are required to do so by law or legal process (such as a court order or subpoena),
- in response to requests by government agencies, such as law enforcement authorities,
- to establish, exercise or defend our legal rights,
- when we believe disclosure is necessary or appropriate to protect our rights, privacy, safety, or property and/or that of our affiliates, you or others,
- in connection with an investigation of suspected or actual illegal activity,
- in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation),
- where we have a legitimate interest in doing so and your rights as a data subject are not adversely impacted, or
- otherwise with your consent.
Your personal information may be processed and stored in any country where we have facilities or in which we engage service providers, and, by using the website, you understand your information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.
ADDITIONAL INFORMATION REGARDING THE EUROPEAN ECONOMIC AREA (“EEA”): Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal information. You may obtain a copy of the EU’s Standard Contractual Clauses here.
YOUR RIGHTS AND CHOICES
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, update or correct your information, limit the communications you receive from us, or submit a request, please contact us directly – see the How to contact us section. You can also unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails.
Under EU law, all data subjects to whom the EU General Data Protection Regulation (GDPR) applies have certain rights, including to:
- request access to the personal information we hold about you,
- request that we update, correct, amend, erase or restrict our use of your personal information,
- exercise your right to data portability, by contacting us as indicated below,
- lodge a complaint with a European supervisory authority regarding any breach of European data protection rules, and
- in certain circumstances, request the erasure of or object to the retention or use of personal data.
You can exercise any of your rights as a data subject under the GDPR by contacting us directly – see How to contact us.
OTHER ONLINE SERVICES AND THIRD-PARTY FEATURES
Our website may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (eg., Facebook, Instagram, LinkedIn, Twitter and Vimeo buttons). These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties’ personal information practices.
RETENTION OF PERSONAL INFORMATION
To the extent permitted by applicable law, we retain personal information as long as it is needed for the purposes for which we obtained it, or we have a separate and clear lawful basis for retaining the personal data.
HOW WE PROTECT PERSONAL INFORMATION
We seek to use reasonable administrative, technical and physical safeguards designed to protect personal information within our organization. We hold our employees accountable for complying with policies, procedures, and regulations regarding the protection and confidentiality of personal information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the How to contact us section of this Website Privacy Notice.
CHILDREN’S PERSONAL INFORMATION
Our website is designed for a general audience – and primarily a business audience. It is not directed at children. We do not knowingly collect or solicit personal information from children – ie. individuals under the age of 16 – through our website. If you believe that a child may have provided us with personal information, please contact us as specified in the How to contact us section of this website privacy notice.
E-RECRUITMENT THROUGH OUR WEBSITE
E-Recruitment – How we use data supplied by job applicants
If you apply for a position with us through our website, we may ask you to provide cover letters, CVs and references that contain a range of personal information relating to you including your name and contact information, your education and employment history, your work skills, your desired work location and work authorization status. In addition, to assist us with diversity and equality monitoring, at your discretion, you may supply us with gender, race, ethnicity or disability details.
- evaluate and assess your experience and qualifications as they relate to specific requirements for the position for which you applied, and possibly to determine whether you would be suitable for other positions with us,
- inform you of future openings in other similar positions,
- create and manage your account, and
- respond to and communicate with you about your requests, questions and comments.
E-Recruitment – Sharing personal data of job applicants
We may share job applicants’ personal information with other agencies in IPG around the world for the purpose of evaluating your experience and qualifications as they relate to specific requirements for the position and possibly to determine whether you would be suitable for other positions within IPG. In addition, we may use your personal information for reporting purposes as may be required by law.
We may also supply your personal information to third parties who perform services on our behalf. For example, we may share the information you provide to us with service providers such as recruitment agencies and salary evaluators helping us to evaluate candidates for employment opportunities, and online recruitment service providers. We will always require such third parties to adequately safeguard your personal information and not use it for any unauthorized purpose.
In addition, if you supply references to support your employment application, we may contact referees to help us evaluate you for employment opportunities with us. Doing so will necessarily involve a Ltd disclosure of your personal information to those individuals, such as your name, the fact that you have submitted an application to us for employment and that you are interested in a certain type of position with us.
We will not provide your personal information to third parties for those third parties’ own purposes without your prior consent.
E-Recruitment – Links to other recruitment-related websites
Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly encourage you to review to better understand their procedures for collecting, using and disclosing personal information. We are not responsible for the content of linked websites, any uses of these sites, or the privacy practices of these sites.
E-Recruitment – How long we retain job applicants’ personal information
We will store the personal information that you send us via this website for as long as is reasonably necessary for your employment application, taking into consideration our need to answer queries or resolve problems and comply with legal requirements under applicable laws. We may also retain your personal information for a reasonable period to be able to contact you should a suitable job opening occur in the future. If you do not wish to be considered for future employment opportunities, we will delete your personal information at your request. Applicants who receive employment positions with us will have their information stored for longer periods, consistent with employment need and local law.
HOW TO CONTACT US
You can contact us in relation to any privacy matter including our use of your personal data or to exercise your rights by using the following contact details and providing details of your request:
By Email: Medcommsinfo@IPGhealth.com or
IPG Health Medical Communications Ltd
19–21 King Edward St.
Alternatively, our Data Protection Officer for the purposes of the GDPR is:
NAME: Orla Isaacson
ADDRESS: 37–45 City Road, London EC1Y 1AT
Our Data Protection Officer for the UK and EU may be contacted at:
For the UK: UK.DPO@interpublic.com
For the EU: GDPR.DPO@interpublic.com
You have the right to lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available here.
Effective date: May 2022
We can change this Cookie Notice at any time. The “Effective Date” at the top of this page indicates when this policy was last revised. Any changes will become effective when we make the revised Cookie Notice available on the Site.
What are cookies?
A “cookie” is a text file of letters and numbers that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons to help us track response rates, identify when webpages are accessed or other types of interactions – such as forwarding – and for other purposes listed below. The term “cookies” includes cookies, tags and pixels.
By dropping a cookie on a website user’s internet device – for example, their computer, laptop or smartphone – the website can recognize that user’s device and store information about the user’s preferences or past actions. Cookies may also allow the website to recognize the user when the user returns to the website.
- improve the performance of our websites,
- enable us to collect information about how users use our websites,
- improve users experience on our websites,
- deliver relevant online advertising to you both on our websites and elsewhere, and/or
- measure the effectiveness of our online advertising and marketing communications.
Different types of cookies that we use
Strictly necessary cookies
These are cookies that are required for a website to function. They are used to ensure the safety, security and integrity of our website, as well as to enable users to move around the website and use its features. For example, they help support the structure of the pages that are displayed to website users, help to improve navigation and allow website users to return to pages they have previously visited. Without these cookies, the website will not perform as smoothly for you as we would like it to, and we may not be able to provide the website or certain features of it. These cookies are often session-specific, which means they expire after your visit to the website has ended. These cookies cannot be disabled.
Performance cookies or analytics cookies
These cookies are used to collect information about how users use a website, for instance which pages users go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. The data from such cookies are aggregated and anonymized, which means that we cannot identify a user as an individual. We ask for your consent before these types of cookies are used.
These are used to recognize a website user when they return to a website. This enables a website owner to personalize content for that user, for example by:
- greeting the user by name.
- remembering the user’s preferences – such as choice of language – or font size changes.
- providing users with information on local events or news by storing their regional location.
- providing services such as watching a video or commenting on an item.
These cookies cannot track browsing activity on other websites and the information they collect may be anonymized – but they will be able to identify a user’s device. These cookies will remain on a user’s device until the user chooses to clear them. If a user chooses to do this, they will need to re-enter their details the next time they visit the website.
Targeting or advertising cookies
These cookies will collect information about a user’s browsing habits and allow the website owner to show the user adverts while they are browsing the website or other websites on the internet. They are set by the website owner or by third parties acting on behalf of the website owner and last for variable periods of time.
They may be used to deliver targeted advertisements to website users or to limit the number of times a visitors will see an ad. They are usually placed by advertising networks with the website operator’s permission. They remember that a visitor has visited a website and this information is shared with other organizations such as advertisers. These cookies typically stay on your computer until you delete them (see below).
Social media cookies
These cookies are set by social media services and are added to a website to allow website users to share content with their friends and connections. These cookies can track browser use across websites to build a profile of a visitor’s interests. This may impact the content and messages seen on other websites.
How you can manage your cookie preferences
You can manage your cookie preferences via the Cookie settings link in the website footer.
Additionally, you can stop certain types of cookies from being downloaded on your computer by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org. If you choose to delete or disable cookies and similar technologies, your experience on the website may be diminished, and some features may not work as intended.